Return Policy

Return Eligibility

We accept returns of products within 14 days of delivery, provided the item is in its original condition and packaging. Custom-made items may have different return terms, which will be communicated at the time of purchase.

Return Process

To initiate a return, please contact us using the information provided below. We will provide you with return instructions and a return authorization number.

Items must be returned in their original packaging and condition. We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days.

Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

Contact Information

For return requests or questions about this policy, please contact us:

Email: info@slaxyroncheliu.world
Phone: +1 (204) 960-5468
Address: 19 Woodmont Rise SW, Calgary, AB T2W 4L4, Canada